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Customer service jobs are at the forefront of the best companies in the world and are probably responsible for creating the best economies and yet people who apply for these jobs think it can be done using free sample cover letters. People who want a career in customer service often turn to these free cover letter samples because they seem to offer the quickest and most convenient solution. And the fact that they re free also doesn t hurt. Or does it? Customer service jobs are specialized jobs There s more to customer service jobs than meets the eye and many people simply don t realize this choosing to see these jobs as merely a set series of tasks that are designed to make customers happy. On the contrary customer service jobs are what keep many businesses afloat.
Sometimes a sample template will use the wrong tone. For example many will speak in the third person with sentences that end with "it was achieved" or other similar statements. Hiring managers want to know what you can offer them in the future and not what was done in the past. Your past experiences can inform your present and future skills but be sure you re framing them in the right way. Leave out the details of you jobs - that s more appropriate for the resume - and focus on the overall picture. Use the present tense so you can tell the company what you can do for them in the present. These tips are just a few ways that you can make the most out of a sample template.
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What I mean is show the hiring manager how much you understand about her and her needs. You re in a similar industry after all. Point out the parallels - explicitly. "Last year we were so overworked four accountants took early retirement. How about your staff?" After you ve established some identification with the recruiter show her what you can do for her. "Well while we couldn t stop them from leaving I could do this... and a surprising thing happened. Of course we d need to talk about how that translates from government to a private firm." Now you re the trusted advisor instead of one more applicant begging for a job.